Free shipping for standard order over £100
Help & FAQs EN GBP
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Frequently Asked Questions

Answers to the questions UK vinyl fans ask us the most.

Yes. We ship nationwide with Royal Mail and DPD. You can choose the service at checkout.
Standard shipping starts at £3.95 and is free on orders over £100. Recorded and courier options are shown at checkout.
Yes, we ship worldwide. Postage is calculated at checkout based on destination and weight.
Orders placed before 1pm ship the same working day. Orders after 1pm ship the next working day.
We ship in sturdy mailers with corner protection and inner stiffeners. We separate the record from the sleeve to avoid seam splits.
Yes. Choose click and collect at checkout and we will email when your order is ready.
All prices include UK VAT where applicable. VAT is shown on your invoice.
Absolutely. You can download a VAT invoice from your account page once the order is dispatched.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Yes. We use PCI-compliant gateways with 3-D Secure. We never store your card details on our servers.
New stock ships sealed from the label. Used records are wet-cleaned and play-graded before listing.
We use the Goldmine standard and include detailed notes. Play grades are done on a calibrated deck.
We can hold items for 48 hours if you contact us. Payment confirms the reservation.
Yes. Email us a list or bring records to the shop by appointment. We pay fair, current market prices.
We primarily stock 7\" and 12\" vinyl. Shellac is occasional; email us for current availability.
Pre-orders are charged at checkout. We ship on or before release date. If dates move, we will email updates.
Yes. At checkout choose split shipping so in-stock items go immediately and pre-orders follow later.
Royal Mail can take up to 10 working days domestically. After that, contact us and we will investigate or replace.
You can return sealed items within 30 days. Faulty or mis-graded items are refunded or replaced with free return postage.
Photograph the packaging and item and email us within 7 days. We will arrange a replacement or refund.
Opened new records are returnable only if defective. Used records are guaranteed; contact us if you find an issue.
If it has not shipped yet, yes. Email us with your order number and we will adjust it.
Yes. Add a note at checkout and we will wrap in kraft paper with a handwritten gift tag.
Digital gift cards are available in £10–£200 amounts and email instantly to the recipient.
Enter your code on the checkout page before payment. Codes cannot be applied after an order is placed.
Tracked options include a Royal Mail or DPD tracking number emailed when we dispatch.
We aim to. Send a UK retailer link and we will match when stock and terms align.
If represses are scheduled we restock. Join the waitlist on the product page to be notified.
Yes. Create an account and click the heart icon to save favourites and track restocks.
We run seasonal discounts; NHS and student schemes are announced via our newsletter and social channels.
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